PDF transformations may fail under specific conditions(q_auto) at the time of Upload.
Jan 4, 17:51 UTCJan 5, 07:52 UTC
Duration
14h 1m
Impact
Informational
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Upload API - USUpload API - EUUpload API - APUS Datacenter - Upload API - USEU Datacenter - Upload API - EUAP Datacenter - Upload API - AP
Final update
A fix has been implemented and this issue has been resolved
Timeline
- Resolved · Jan 5, 07:52 UTC
A fix has been implemented and this issue has been resolved
- Monitoring · Jan 4, 20:38 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jan 4, 19:03 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Jan 4, 17:51 UTC
We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.
More from Cloudinary
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1317:04 UTC | Media Library / asset visibility | minor | 24h 41m |
| Jul 2913:35 UTC | Add-on installations are unavailable | minor | 1h 22m |
| Jul 2023:09 UTC | Connection failures with the Cloudinary MCP Connector | minor | 12h 16m |
| Jul 1410:17 UTC | Some customers experience authentication problems when accessing Cloudinary's Figma plugin | minor | 0m |
| Jul 1210:20 UTC | Elevated Error Rates for Requests Using g_auto | major | 2h 24m |
| Jun 1615:19 UTC | Delays in MediaFlows | minor | 15h 17m |
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