Failed transformation requests with combination of Strict Transformations and Auto-Upload
Dec 15, 15:10 UTCDec 15, 19:32 UTC
Duration
4h 22m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Media Transformation API - USMedia Transformation API - APUpload API - USUpload API - EUUpload API - APAdmin API - EUUS Datacenter - Media Transformation API - USUS Datacenter - Upload API - USEU Datacenter - Upload API - EUEU Datacenter - Admin API - EUAP Datacenter - Media Transformation API - APAP Datacenter - Upload API - AP
Final update
This incident has been resolved.
Timeline
- Resolved · Dec 15, 19:32 UTC
This incident has been resolved.
- Monitoring · Dec 15, 17:42 UTC
A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.
- Identified · Dec 15, 16:51 UTC
We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete
- Identified · Dec 15, 15:10 UTC
We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations
More from Cloudinary
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1317:04 UTC | Media Library / asset visibility | minor | 24h 41m |
| Jul 2913:35 UTC | Add-on installations are unavailable | minor | 1h 22m |
| Jul 2023:09 UTC | Connection failures with the Cloudinary MCP Connector | minor | 12h 16m |
| Jul 1410:17 UTC | Some customers experience authentication problems when accessing Cloudinary's Figma plugin | minor | 0m |
| Jul 1210:20 UTC | Elevated Error Rates for Requests Using g_auto | major | 2h 24m |
| Jun 1615:19 UTC | Delays in MediaFlows | minor | 15h 17m |
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