Elevated error rates in Cloudinary Background Removal
Aug 7, 02:09 UTCAug 7, 07:33 UTC
Duration
5h 24m
Impact
Minor
Root cause
Not disclosed
Cloudinary, 90 days
5 incidents
Affected
Media Transformation API - USMedia Transformation API - EUMedia Transformation API - APUS Datacenter - Media Transformation API - USEU Datacenter - Media Transformation API - EUAP Datacenter - Media Transformation API - AP
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 7, 07:33 UTC
This incident has been resolved.
- Monitoring · Aug 7, 03:41 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Aug 7, 02:09 UTC
We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.
More from Cloudinary
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Aug 1317:04 UTC | Media Library / asset visibility | minor | 24h 41m |
| Jul 2913:35 UTC | Add-on installations are unavailable | minor | 1h 22m |
| Jul 2023:09 UTC | Connection failures with the Cloudinary MCP Connector | minor | 12h 16m |
| Jul 1410:17 UTC | Some customers experience authentication problems when accessing Cloudinary's Figma plugin | minor | 0m |
| Jul 1210:20 UTC | Elevated Error Rates for Requests Using g_auto | major | 2h 24m |
| Jun 1615:19 UTC | Delays in MediaFlows | minor | 15h 17m |
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