AWS UAE issues might affect the ME region
Mar 1, 20:31 UTCMar 15, 05:58 UTC
Duration
13d 9h
Impact
Informational
Root cause
Not disclosed
Asana, 90 days
6 incidents
Affected
AppAPIMobileAutomations and Background ActionsWebhooks and Event StreamsNotificationsMiddle East - AppMiddle East - APIMiddle East - MobileMiddle East - Automations and Background ActionsMiddle East - Webhooks and Event StreamsMiddle East - Notifications
Final update
This incident has been resolved.
Timeline
- Resolved · Mar 15, 05:58 UTC
This incident has been resolved.
- Monitoring · Mar 13, 18:44 UTC
A small number of users were affected by the AWS outage in UAE (me-central-1); following AWS's recommendations, we have moved processing to other regions, and believe there is no user impact.
- Investigating · Mar 2, 12:03 UTC
We are still seeing major impact in the ME region making Asana services unavailable to users whose data is stored in that region. We are continuing to monitor the situation. The cause is widespread AWS incidents affecting the infrastructure in the Middle East region: https://health.aws.amazon.com/health/status
- Investigating · Mar 2, 10:27 UTC
We are still seeing major impact in the ME region making Asana services unavailable to users whose data is stored in that region. We are continuing to monitor the situation. The cause is AWS incidents affecting the infrastructure in the Middle East region: https://health.aws.amazon.com/health/status
- Investigating · Mar 2, 09:05 UTC
We are seeing major impact in the ME region making Asana services unavailable to users whose data is stored in that region. We have taken steps to avoid additional loss of EC2 resources, but are continuing to see high error rates. This cause is AWS incidents affecting the infrastructure (az1 and az3) in the Middle East region: https://health.aws.amazon.com/health/status
- Investigating · Mar 2, 09:02 UTC
We are continuing to investigate this issue.
- Investigating · Mar 1, 21:03 UTC
We no longer see impact on our servers. We're monitoring, as the AWS incident has not resolved.
- Investigating · Mar 1, 21:02 UTC
We are continuing to investigate this issue.
- Investigating · Mar 1, 20:31 UTC
Asana remains accessible to customers in the ME region, but we are seeing backends impacted by an AWS ME outage. If that isn't resolved soon, we expect to see some performance degradation and possible outages of the Asana application. This is only for the ME region; other regions are unaffected.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
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