Errors loading Asana
Final update
**Incident:** On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC. **Impact:** Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost. **Next Steps:** We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce reliance on globally shared resources to prevent similar issues in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Timeline
- Postmortem · Oct 11, 23:13 UTC
**Incident:** On 2024-10-10, between 01:23 and 02:31 UTC a software change caused overload to a shared resource, leading to application errors. The change was rolled back, with recovery for most users around 02:31 and full recovery by 02:39 UTC. **Impact:** Users were unable to start new sessions on the web and desktop apps, though mobile and existing sessions were unaffected. No data was lost. **Next Steps:** We will conduct a retrospective using the 5 Whys method to improve monitoring, tooling, and playbooks. We will also update our software to manage load more efficiently and reduce reliance on globally shared resources to prevent similar issues in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- Resolved · Oct 10, 02:52 UTC
We have seen full resolution. We add a postmortem within 72 hours.
- Monitoring · Oct 10, 02:48 UTC
We are continuing to monitor for any further issues.
- Monitoring · Oct 10, 02:36 UTC
We have reverted the change, see recovery, and are monitoring.
- Investigating · Oct 10, 02:13 UTC
Users who are attempting to open Asana are seeing errors. We believe this is due to a deployment, and we are reverting this change.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
Also caused by deployment or rollout
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 1106:22 UTC |  Cloudflare | Issues with Workers VPC hostname route resolution on 2026-09-11Cloudflare | none | 0m |
| Aug 2014:43 UTC |  GitHub | Intermittent failures creating agent tasksGitHub | critical | 9h 54m |
| Aug 2000:31 UTC |  Box | [Medium] Issue with Microsoft Office Integration and Box EditBox | major | 1h 13m |
| Aug 622:22 UTC |  Slack | Trouble Using Search Bar For Some AdminsSlack | minor | 2h 44m |
| Jul 2110:23 UTC |  dbt Labs | Job runs failing at the git clone stepdbt Labs | critical | 2h 29m |
| Jul 1907:33 UTC | dbt Labs | Some EMEA customers experiencing Git clone failures (403 errors) on thier accountsdbt Labs | major | 6h 22m |
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