1Password Hosted Service in the US experiencing high latency and errors

Final update

# 2026-04-14 SEV1 Incident Postmortem - Hosted Service in the US experiencing high latency and errors # Incident Postmortem - Elevated Application Error **Date of Incident:** 2026-04-14 **Time of Incident \(UTC\):** 17:25 - 18:00 **Service\(s\) Affected:** Sign in, Admin console **Impact Duration:** Approximately 35 minutes ## Summary On April 14, 2026, [1Password.com](http://1Password.com) experienced elevated error rates due to an increase in traffic to our USA/Global infrastructure. Requests arrived more quickly than they could be serviced in our USA/global region. Customers experienced errors and high latency. This was not a security incident, and there was no loss of data. ## Impact on Customers * **Sign-in and account access:** Some customers in the USA/Global region experienced errors when attempting to sign in or access their 1Password accounts between 17:25 and 18:00 UTC on April 14, 2026. * **All 1Password clients:** The disruption applied to all client types, including the web app, browser extensions, and desktop and mobile applications, for customers connecting through the USA/Global region. * **Number of affected requests:** Approximately 2.95% of requests over the

1. Postmortem · May 6, 15:31 UTC
   # 2026-04-14 SEV1 Incident Postmortem - Hosted Service in the US experiencing high latency and errors # Incident Postmortem - Elevated Application Error **Date of Incident:** 2026-04-14 **Time of Incident \(UTC\):** 17:25 - 18:00 **Service\(s\) Affected:** Sign in, Admin console **Impact Duration:** Approximately 35 minutes ## Summary On April 14, 2026, [1Password.com](http://1Password.com) experienced elevated error rates due to an increase in traffic to our USA/Global infrastructure. Requests arrived more quickly than they could be serviced in our USA/global region. Customers experienced errors and high latency. This was not a security incident, and there was no loss of data. ## Impact on Customers * **Sign-in and account access:** Some customers in the USA/Global region experienced errors when attempting to sign in or access their 1Password accounts between 17:25 and 18:00 UTC on April 14, 2026. * **All 1Password clients:** The disruption applied to all client types, including the web app, browser extensions, and desktop and mobile applications, for customers connecting through the USA/Global region. * **Number of affected requests:** Approximately 2.95% of requests over the incident window to [1Password.com](http://1Password.com) \(USA/Global\) during the incident window resulted in errors or timeouts, though for some brief spikes up to 45% of requests failed. * **Geographic regions affected:** Customers on our USA/Global only, other regions were not affected. ## What
2. Resolved · Apr 15, 01:54 UTC
   This incident has been resolved. We will publish a postmortem as soon as one is completed.
3. Monitoring · Apr 14, 18:00 UTC
   A fix has been implemented and we are monitoring the results.
4. Investigating · Apr 14, 17:46 UTC
   The 1Password engineering team is investigating an issue where customers may be unable to sign in to 1Password. This issue may also prevent changes from syncing between 1Password clients. This issue impacts the 1Password.com (US) service.
5. Investigating · Apr 14, 17:25 UTC
   The 1Password Hosted Service in the US is experiencing high latency and errors. The response team is currently investigating.