Restoring Access with a Recovery Code Is Failing for Some Users

Final update

The issue is now resolved, and access to 1Password services should be fully restored.

1. Resolved · Jun 24, 19:01 UTC
   The issue is now resolved, and access to 1Password services should be fully restored.
2. Monitoring · Jun 24, 18:51 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Jun 24, 18:35 UTC
   The issue has been identified and a fix is being implemented.
4. Investigating · Jun 24, 18:32 UTC
   The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
5. Investigating · Jun 24, 17:50 UTC
   The issue is still under investigation. We will continue to share updates as they become available.
6. Investigating · Jun 24, 17:30 UTC
   Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
7. Investigating · Jun 24, 17:15 UTC
   Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.