Item Usage Metrics Not Updating in Real Time

Final update

This incident has been resolved.

1. Resolved · Nov 18, 15:37 UTC
   This incident has been resolved.
2. Monitoring · Nov 15, 01:16 UTC
   We've completed mitigation work and item usage metrics appear to be updating in real time. We will continue to closely monitor performance to ensure the issue is fully resolved.
3. Identified · Nov 15, 01:15 UTC
   We've completed mitigation work and are monitoring results.
4. Identified · Nov 14, 21:49 UTC
   We've observed signs of improvement from steps we've taken so far, and we are continuing work to mitigate the issue. We will share another update when that work is complete.
5. Identified · Nov 13, 23:55 UTC
   We've identified the issue and our team is taking steps towards mitigating.
6. Investigating · Nov 13, 21:50 UTC
   We are continuing to investigate this issue. We identified a potential root cause and work is in progress to confirm. We will share another update when that work is complete.
7. Investigating · Nov 13, 18:19 UTC
   Our teams continue to actively investigate this issue.
8. Investigating · Nov 13, 16:58 UTC
   We are continuing to investigate this issue.
9. Investigating · Nov 13, 15:57 UTC
   Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.