Network access issues affecting a limited number of users in Myanmar
Aug 19, 15:52 UTCSep 15, 12:48 UTC
Duration
26d 20h
Impact
Informational
Root cause
Not disclosed
Supabase, 90 days
56 incidents
Affected
Not listed by the vendor.
Final update
We have made a repeat reminder for resolution to the appropriate parties in Myanmar. As no further response has been received, this incident will be resolved. We recommend customers still experiencing issues to contact their ISP for assistance or review our workarounds proposed here: https://supabase.com/blog/navigating-regional-network-blocks
Timeline
- Resolved · Sep 15, 12:48 UTC
We have made a repeat reminder for resolution to the appropriate parties in Myanmar. As no further response has been received, this incident will be resolved. We recommend customers still experiencing issues to contact their ISP for assistance or review our workarounds proposed here: https://supabase.com/blog/navigating-regional-network-blocks
- Monitoring · Sep 9, 18:29 UTC
We continue to try to resolve this issue. We have made official requests for resolution to the appropriate parties in Myanmar.
- Monitoring · Sep 2, 19:05 UTC
Supabase has taken the steps it can to address the blockage. We recommend customers contact their ISP for assistance: https://supabase.com/blog/navigating-regional-network-blocks
- Identified · Aug 25, 23:31 UTC
We continue to reach out and make contact with the ISPs that have been involved in the connectivity challenges for some users in Myanmar. We are continuing to work to address the issue.
- Identified · Aug 20, 12:18 UTC
We have reached out to the ISPs that have been involved in the connectivity challenges for users in Myanmar. We are continuing to work to address the issue.
- Investigating · Aug 19, 17:08 UTC
The connectivity issues appear to be limited to a subset of ISPs in Myanmar. Impacted users could try alternative ISPs to restore connectivity while we work to address this issue.
- Investigating · Aug 19, 15:52 UTC
We are investigating reports that a limited number of users in Myanmar are unable to access Supabase. We will provide additional updates as information becomes available.
More from Supabase
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2321:58 UTC | Supabase CLI CI workflow failures | minor | 1h 42m |
| Sep 2309:31 UTC | Storage search failing for restored projects | minor | Ongoing |
| Sep 2309:21 UTC | Increased error rate in project creation and project restore | major | 1h 28m |
| Sep 2210:49 UTC | Supavisor connection disruptions in EU West 1 (Ireland) | minor | 1h 31m |
| Sep 2208:33 UTC | Project creations are degraded in multiple regions | minor | 31m |
| Sep 1920:12 UTC | Project Lifecycle Activity Degradation | major | 2h |
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