Login issues affecting some merchants

Final update

The incident affecting logins for merchants and partners is now resolved.

1. Resolved · Mar 19, 00:54 UTC
   The incident affecting logins for merchants and partners is now resolved.
2. Monitoring · Mar 19, 00:44 UTC
   Continuing to monitor the fix.
3. Identified · Mar 19, 00:33 UTC
   A fix has been deployed and we are now monitoring all systems.
4. Identified · Mar 18, 23:57 UTC
   The issue has been identified, and a fix is being prepared
5. Investigating · Mar 18, 22:49 UTC
   Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.
6. Investigating · Mar 18, 21:50 UTC
   We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.
7. Investigating · Mar 18, 21:34 UTC
   Merchants using POS may also be affected by the ongoing issues that are being investigated.
8. Investigating · Mar 18, 21:28 UTC
   Partner accounts that rely on Identity are also currently affected by this ongoing issue.
9. Investigating · Mar 18, 21:19 UTC
   There is currently no known impact to Checkouts on any shops.
10. Investigating · Mar 18, 21:16 UTC
    We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin