npm · Developer toolsApr 11, 2025, 02:46 UTC

Issues publishing and installing packages

MinorDatabaseUpdated 20h ago

Apr 11, 02:46 UTCApr 11, 14:51 UTC

Duration

12h 5m

Impact

Minor

Root cause

Database

npm, 90 days

7 incidents

Affected

Package installationPackage publishing

Final update

This incident was caused due to an internal bug during regular database maintenance, its resolved now.

Resolved · Apr 11, 14:51 UTC
This incident was caused due to an internal bug during regular database maintenance, its resolved now.
Monitoring · Apr 11, 12:52 UTC
We are monitoring results
Identified · Apr 11, 08:32 UTC
We are continuing to work on a fix to restore older access tokens.
Identified · Apr 11, 05:37 UTC
The issue has been identified and a fix is being implemented.
Investigating · Apr 11, 02:46 UTC
We are investigating issues with access tokens, in the meantime user can recreate new tokens to unblock themselves.

Started	Incident	Impact	Duration
Sep 1517:20 UTC	Package Publish Degradation	minor	1h
Sep 1516:13 UTC	Publishing Packages Degraded Performance	minor	22m
Sep 411:29 UTC	npm audits endpoint is having issues	minor	2h 20m
Sep 321:42 UTC	Intermittent Failures Impacting npm Publish	minor	1h 39m
Jul 3012:06 UTC	intermittent Publish Failures	minor	4h 24m
Jul 2411:08 UTC	Publish and Install failures	major	31m

Started	Vendor	Incident	Impact	Duration
Sep 1309:16 UTC	GitHub	Incident with several GitHub ServicesGitHub	critical	1h 29m
Sep 921:53 UTC	Snowflake	INC20000211Snowflake	critical	1h 58m
Aug 2616:17 UTC	Sentry	Issues performance is degraded in the USSentry	minor	4h 19m
Aug 1216:16 UTC	GitHub	Incident with Pull Requests and IssuesGitHub	minor	25m
Aug 818:57 UTC	DigitalOcean	Account Registration, Droplets, and Related ServicesDigitalOcean	minor	6h 3m
Jul 2817:41 UTC	HubSpot	Event ingestion and retrieval delays for some North America customersHubSpot	none	2h

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