Elevated response times affecting origin services

Final update

This incident has been resolved. The issue that was causing elevated errors, increased latency, and intermittent site availability across Netlify services has been mitigated. All services, including site delivery and the build pipeline, are now operating normally. We monitored system stability following recovery and are no longer observing elevated error rates or degraded performance

1. Resolved · May 19, 23:04 UTC
   This incident has been resolved. The issue that was causing elevated errors, increased latency, and intermittent site availability across Netlify services has been mitigated. All services, including site delivery and the build pipeline, are now operating normally. We monitored system stability following recovery and are no longer observing elevated error rates or degraded performance
2. Monitoring · May 19, 22:14 UTC
   We have implemented mitigation steps for the issue that was causing elevated errors, increased latency, and intermittent site availability issues across Netlify services. Service health has significantly improved, and core functionality such as site loading and build processing is operating normally for most customers. However, we are continuing to monitor closely to ensure full stability and to catch any residual impact
3. Investigating · May 19, 21:52 UTC
   We are continuing to investigate an ongoing incident causing elevated latency, errors, and intermittent failures across multiple Netlify services. Impact remains broad and includes intermittent site availability issues where some customer sites may be unavailable or returning errors, as well as disruptions to the build pipeline where builds may fail to start or be delayed
4. Investigating · May 19, 21:45 UTC
   We are continuing to investigate this issue.
5. Investigating · May 19, 21:33 UTC
   We are continuing to investigate an ongoing incident causing elevated latency, errors, and intermittent failures across multiple Netlify services. In addition to earlier impact, we are now observing issues with the build pipeline where new builds are not starting for some customers. This may result in delayed or failed deploys, in addition to degraded site performance and intermittent timeouts.
6. Investigating · May 19, 21:08 UTC
   We are investigating elevated latency and errors affecting origin services. This is currently impacting request performance and may result in degraded experience or failures for some users.