Log retrieval errors in the US region

Final update

This incident has been resolved.

1. Resolved · Jun 23, 16:09 UTC
   This incident has been resolved.
2. Monitoring · Jun 23, 15:56 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Jun 23, 15:25 UTC
   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery continue operating normally.
4. Identified · Jun 23, 14:52 UTC
   We are continuing to work on a fix for this issue. Some customers may see log delays. Outbound processing, inbound processing, and webhook delivery are operating normally.
5. Identified · Jun 23, 14:13 UTC
   We are continuing to work on a fix for this issue.
6. Identified · Jun 23, 13:10 UTC
   We are continuing to work on a fix for this issue.
7. Identified · Jun 23, 12:07 UTC
   We are continuing to work on a fix for this issue.
8. Identified · Jun 23, 11:19 UTC
   We are continuing to work on a fix for this issue.
9. Identified · Jun 23, 10:41 UTC
   We are continuing to work on a fix for this issue.
10. Identified · Jun 23, 10:04 UTC
    We are continuing to work on a fix for this issue.
11. Identified · Jun 23, 09:30 UTC
    The issue has been identified and a fix is being implemented.
12. Investigating · Jun 23, 09:14 UTC
    Customers using the events/logs APIs or viewing logs in the customer portal may see errors in viewing or retrieving logs. These errors are only affecting a subset of our customers.