Elastic · Data and observabilityAug 20, 2026, 20:22 UTC

Elevated Error Rates Affecting Managed OTLP

MinorNot disclosedUpdated 19h ago

Aug 20, 20:22 UTCAug 20, 22:13 UTC

Duration

1h 51m

Impact

Minor

Root cause

Not disclosed

Elastic, 90 days

27 incidents

Affected

Not listed by the vendor.

Final update

This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.

Resolved · Aug 20, 22:13 UTC
This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.
Identified · Aug 20, 21:59 UTC
We have identified the root cause of the elevated error rates affecting serverless managed OTLP. A mitigation has been applied and we are monitoring to confirm error rates return to baseline. Based on our investigation, customer workloads were not affected.
Investigating · Aug 20, 20:53 UTC
We are continuing to investigate elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. We will provide an update within 1 hour.
Investigating · Aug 20, 20:22 UTC
We are currently investigating elevated error rates affecting the managed OTLP on Elastic Cloud Serverless. Our team is actively investigating the root cause. We will provide an update within 30 minutes.

Started	Incident	Impact	Duration
Sep 2314:04 UTC	Degraded Performance: Cloud Provisioning Delays	major	1h 59m
Sep 1715:50 UTC	AutoOps node metrics temporarily unavailable in some regions	major	41m
Sep 1613:17 UTC	Elastic Support Portal unavailable	major	2h 21m
Sep 1223:21 UTC	Delayed Metrics in Cloud Console - GCP us-east4	major	8h 24m
Sep 1001:30 UTC	Kibana access restored for UI-assigned Organization Owners on Hosted deployments	major	21h
Sep 920:44 UTC	Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output	major	7d 13h

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