Automations and Background Actions Delayed
Final update
On 2024-07-26, a deployment of new code introduced a bug which caused delays for automations and background actions for a subset of our customers. Jobs were delayed between 00:55 and 12:30 UTC. We reverted this deployment, which allowed our system to catch up. Impact: During the incident, a subset of customers experienced delayed background actions, such as rules, email notifications, imports, and exports. For a small fraction of customers, during a 7-hour period, automations may not have executed as intended. Moving forward: We have identified the root cause of this particular bug and will improve our systems and processes to prevent it from happening in the future.
Timeline
- Resolved · Jul 26, 21:10 UTC
On 2024-07-26, a deployment of new code introduced a bug which caused delays for automations and background actions for a subset of our customers. Jobs were delayed between 00:55 and 12:30 UTC. We reverted this deployment, which allowed our system to catch up. Impact: During the incident, a subset of customers experienced delayed background actions, such as rules, email notifications, imports, and exports. For a small fraction of customers, during a 7-hour period, automations may not have executed as intended. Moving forward: We have identified the root cause of this particular bug and will improve our systems and processes to prevent it from happening in the future.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
Also caused by deployment or rollout
All| Started | Vendor | Incident | Impact | Duration |
|---|---|---|---|---|
| Sep 1106:22 UTC |  Cloudflare | Issues with Workers VPC hostname route resolution on 2026-09-11Cloudflare | none | 0m |
| Aug 2014:43 UTC |  GitHub | Intermittent failures creating agent tasksGitHub | critical | 9h 54m |
| Aug 2000:31 UTC |  Box | [Medium] Issue with Microsoft Office Integration and Box EditBox | major | 1h 13m |
| Aug 622:22 UTC |  Slack | Trouble Using Search Bar For Some AdminsSlack | minor | 2h 44m |
| Jul 2110:23 UTC |  dbt Labs | Job runs failing at the git clone stepdbt Labs | critical | 2h 29m |
| Jul 1907:33 UTC | dbt Labs | Some EMEA customers experiencing Git clone failures (403 errors) on thier accountsdbt Labs | major | 6h 22m |
From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.