Errors accessing Asana
Final update
Incident: An experimental flag was enabled that changed initial page loading behavior. With the flag enabled, users were inadvertently directed to load a code version that was not servable by all groups of servers. Subsequent requests would fail when requesting this incompatible version, including requests to report the page load errors. Impact: From 16:52 to 18:59 UTC, 10% of users were unable to load the Asana application in the desktop app or web browser. Existing sessions, as well as mobile and API traffic, were not impacted. Moving forward: We reverted the configuration change and identified gaps in our monitoring. We are adding monitoring and alerting for version mismatches during page load in order to more quickly identify similar regressions in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Timeline
- Postmortem · Sep 18, 16:56 UTC
Incident: An experimental flag was enabled that changed initial page loading behavior. With the flag enabled, users were inadvertently directed to load a code version that was not servable by all groups of servers. Subsequent requests would fail when requesting this incompatible version, including requests to report the page load errors. Impact: From 16:52 to 18:59 UTC, 10% of users were unable to load the Asana application in the desktop app or web browser. Existing sessions, as well as mobile and API traffic, were not impacted. Moving forward: We reverted the configuration change and identified gaps in our monitoring. We are adding monitoring and alerting for version mismatches during page load in order to more quickly identify similar regressions in the future. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- Resolved · Sep 16, 19:38 UTC
This incident has been resolved.
- Monitoring · Sep 16, 19:16 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Sep 16, 18:56 UTC
We've received reports of users unable to access the Asana web and desktop application and are currently investigating.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
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