Transient application errors
Apr 25, 22:42 UTCApr 25, 23:44 UTC
Duration
1h 2m
Impact
Informational
Root cause
Not disclosed
Asana, 90 days
6 incidents
Affected
AppAPIMobileAutomations and Background ActionsWebhooks and Event StreamsNotificationsUS - AppUS - APIUS - MobileUS - Automations and Background ActionsUS - Webhooks and Event StreamsUS - NotificationsEU - AppEU - API
Final update
We've paused upgrades for the remaining customer databases, and will complete the remaining upgrades after looking into why we saw more errors than expected.
Timeline
- Resolved · Apr 25, 23:44 UTC
We've paused upgrades for the remaining customer databases, and will complete the remaining upgrades after looking into why we saw more errors than expected.
- Monitoring · Apr 25, 22:42 UTC
We started upgrade processes for databases; these are proceeding, but some restarts are taking longer than expected. As a result some customers are encountering transient errors during this process. We expect each customer database upgrade to complete within a few minutes; and no data will be lost.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
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