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Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Timeline
- Postmortem · Dec 5, 22:30 UTC
Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- Resolved · Dec 3, 00:55 UTC
This incident has been resolved.
- Monitoring · Dec 3, 00:22 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Dec 3, 00:09 UTC
We are currently investigating this issue.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
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