Asana down
Final update
Incident: At 2025-02-06 15:37 UTC, a configuration change caused some of our servers to crash, leading to complete downtime for 20 minutes. We rolled back the configuration, but this event triggered a cascade failure in network routing components; our systems recovered over the next 30 minutes, with full recovery by 2025-02-06 16:30. Impact: Users were unable to use Asana during this event in all regions, with downtime including App, API, and Mobile. No customer data was lost. Moving forward: We have added validation to prevent a repeat of this issue, and are updating our networking components to avoid this form of cascade failure. We will be moving to staged configuration rollouts to identify this class of issue without causing downtime for customer traffic. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Timeline
- Postmortem · Feb 7, 22:47 UTC
Incident: At 2025-02-06 15:37 UTC, a configuration change caused some of our servers to crash, leading to complete downtime for 20 minutes. We rolled back the configuration, but this event triggered a cascade failure in network routing components; our systems recovered over the next 30 minutes, with full recovery by 2025-02-06 16:30. Impact: Users were unable to use Asana during this event in all regions, with downtime including App, API, and Mobile. No customer data was lost. Moving forward: We have added validation to prevent a repeat of this issue, and are updating our networking components to avoid this form of cascade failure. We will be moving to staged configuration rollouts to identify this class of issue without causing downtime for customer traffic. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- Resolved · Feb 6, 16:18 UTC
This incident has been resolved.
- Monitoring · Feb 6, 16:02 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Feb 6, 15:52 UTC
We have identified a cause and are implemented a fix.
- Investigating · Feb 6, 15:38 UTC
We are seeing elevated errors for App and API, and are investigating.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
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