Jira cloud rate limiting impacting larger syncs

Final update

Atlassian’s engineering team has implemented a temporary fix that has successfully addressed the API rate limiting behavior impacting Airtable–Jira syncs. With this intervention in place, sync operations are now functioning as expected. Our teams will continue collaborating closely to monitor performance and support Atlassian in delivering a long-term solution. We appreciate your patience as we worked to restore full functionality and ensure a stable integration experience. , The Airtable Team

1. Resolved · Aug 8, 20:05 UTC
   Atlassian’s engineering team has implemented a temporary fix that has successfully addressed the API rate limiting behavior impacting Airtable–Jira syncs. With this intervention in place, sync operations are now functioning as expected. Our teams will continue collaborating closely to monitor performance and support Atlassian in delivering a long-term solution. We appreciate your patience as we worked to restore full functionality and ensure a stable integration experience. , The Airtable Team
2. Monitoring · Aug 6, 19:29 UTC
   We’ve implemented changes to reduce the impact of Jira Cloud API rate limiting, including throttling sync API calls and optimizing sync behavior to reduce load. These mitigation efforts have led to a noticeable reduction in rate limiting errors across impacted Airtable–Jira syncs. We’re continuing to monitor system performance closely to ensure stability, while Atlassian continues their investigation into the unexpected rate limit behavior to provide a long-term resolution. If you're still experiencing sync-related issues, please reach out to your Airtable support representative so we can assist further. , The Airtable Team
3. Identified · Aug 5, 15:35 UTC
   We’re continuing to work closely with Atlassian to address the Jira Cloud API rate limiting issue impacting some Airtable–Jira syncs. Our team remains actively engaged and is implementing mitigation strategies while collaborating with Atlassian to clarify rate limit behavior and ensure a stable experience going forward. If you're encountering sync issues, please reach out to your Airtable support representative , we’re here to help. We’ll continue to provide updates as more information becomes available. , The Airtable Team
4. Identified · Aug 1, 19:50 UTC
   Atlassian’s engineering team is now actively investigating the unexpected enforcement of Jira Cloud API rate limits. In parallel, Airtable engineers are implementing short-term mitigations to reduce API usage from our Jira connector. These are being applied on a best-effort, case-by-case basis. If you're experiencing failed syncs due to rate limiting, please reach out to your Airtable support representative so we can apply mitigation steps specific to your case. We’ll continue to provide updates as the situation evolves. , The Airtable Team
5. Identified · Jul 31, 23:26 UTC
   We’ve made initial contact with Atlassian regarding the unexpected enforcement of Jira Cloud API rate limits and are currently escalating the issue to their team for resolution. In parallel, our engineering team is actively working on workarounds to reduce the impact on Airtable-Jira syncs, especially for larger projects. We’ll continue to provide updates as we learn more. Thank you for your continued patience. , The Airtable Team
6. Identified · Jul 31, 17:01 UTC
   We’re currently investigating an issue affecting some Airtable-Jira syncs. Our team has identified that the root cause is related to newly enabled Jira Cloud API rate limiting by Atlassian, which was activated ahead of their previously communicated timeline. As a result, larger Jira Cloud syncs may experience delays or partial failures. We are actively working on mitigation strategies to minimize disruption for affected users and will provide further updates as we implement improvements. We appreciate your patience and will share more information as it becomes available. , The Airtable Team