Service Degradation Affecting Zoom Virtual Agent
Aug 17, 18:12 UTCAug 17, 19:22 UTC
Duration
1h 10m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
64 incidents
Affected
Voice AgentChat AgentZoom Virtual Agent - Global - Voice AgentZoom Virtual Agent - Global - Chat Agent
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Aug 17, 19:22 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Aug 17, 18:12 UTC
We have successfully identified the root cause affecting Zoom virtual agent. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
| Sep 2115:45 UTC | Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region | minor | 47m |
| Sep 1822:45 UTC | Service Degradation Affecting ZoomMate | none | 18m |
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