Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.
Aug 5, 14:53 UTCAug 5, 15:52 UTC
Duration
59m
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
64 incidents
Affected
Reporting ServiceZoom CX - Global - Reporting Service
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Aug 5, 15:52 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Aug 5, 15:41 UTC
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
- Identified · Aug 5, 15:15 UTC
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- Investigating · Aug 5, 14:53 UTC
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
| Sep 2115:45 UTC | Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region | minor | 47m |
| Sep 1822:45 UTC | Service Degradation Affecting ZoomMate | none | 18m |
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