Service degradation with Zoom Contact Center smart note generation impacting a subset of users.
Aug 11, 14:48 UTCAug 11, 15:13 UTC
Duration
25m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
64 incidents
Affected
Zoom AICZoom CX - Global - Zoom AIC
Final update
This incident has been resolved and the affected services have been restored.
Timeline
- Resolved · Aug 11, 15:13 UTC
This incident has been resolved and the affected services have been restored.
- Monitoring · Aug 11, 14:48 UTC
On 08/11/2026, Between 13:05 UTC to 14:30 UTC, A subset of users may have experienced issues with Zoom Contact Center smart note generation. This incident has been resolved and the affected services have been restored.
More from Zoom
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
| Sep 2301:55 UTC | Service Degradation Affecting Zoom Tasks in US Region. | none | 21m |
| Sep 2210:19 UTC | Service degradation affecting comment and attachment features in Zoom Canvas in US region. | none | 13m |
| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
| Sep 2115:45 UTC | Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region | minor | 47m |
| Sep 1822:45 UTC | Service Degradation Affecting ZoomMate | none | 18m |
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