Issue joining meetings using the newest Apple Safari 26.1 along with "iCloud Private Relay" feature enabled
Nov 20, 02:23 UTCNov 20, 02:23 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Zoom, 90 days
64 incidents
Affected
Not listed by the vendor.
Final update
A subset of Zoom web client users are experiencing join meeting failures when using the newest Apple Safari 26.1 along with "iCloud Private Relay" feature turned on. We suggest users to turn off the "iCloud Private Relay" as a workaround before Apple releases the fix. Please refer to the support page from Apple to check or change your Safari 26.1 "iCloud Private Relay" feature here: https://support.apple.com/guide/icloud/set-up-icloud-private-relay-mm7dc25cb68f/icloud
Timeline
- Resolved · Nov 20, 02:23 UTC
A subset of Zoom web client users are experiencing join meeting failures when using the newest Apple Safari 26.1 along with "iCloud Private Relay" feature turned on. We suggest users to turn off the "iCloud Private Relay" as a workaround before Apple releases the fix. Please refer to the support page from Apple to check or change your Safari 26.1 "iCloud Private Relay" feature here: https://support.apple.com/guide/icloud/set-up-icloud-private-relay-mm7dc25cb68f/icloud
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|---|---|---|---|
| Sep 2323:43 UTC | Service Degradation Affecting Live Transcription Services. | minor | 2h 4m |
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| Sep 2118:17 UTC | Service Degradation Affecting Apple Login for Zoom Sign-in. | minor | 23h 39m |
| Sep 2115:45 UTC | Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region | minor | 47m |
| Sep 1822:45 UTC | Service Degradation Affecting ZoomMate | none | 18m |
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