Data Freshness delay in Issues API for customers on app.snyk.io

Final update

Both the Issues API data freshness and reporting data freshness have been fully restored and are operating normally. Our investigation is now complete, and the Snyk Incident Response has been stood down. We apologise for any inconvenience this may have caused and thank you for your patience throughout.

1. Resolved · Jun 22, 10:12 UTC
   Both the Issues API data freshness and reporting data freshness have been fully restored and are operating normally. Our investigation is now complete, and the Snyk Incident Response has been stood down. We apologise for any inconvenience this may have caused and thank you for your patience throughout.
2. Investigating · Jun 18, 15:00 UTC
   We are no longer observing delays affecting our reporting data freshness. However, the Issues API data freshness remains delayed, and our investigation into this is ongoing. We will provide a further update as soon as we have more information.
3. Investigating · Jun 16, 18:21 UTC
   Snyk Engineering has identified a data freshness delay within Issues Reporting. Our teams are actively investigating the root cause, and we will provide further updates as the situation progresses.
4. Investigating · Jun 16, 04:52 UTC
   Engineering have detected a delay in data affecting Issue API results on the app.snyk.io environment. Project data, UI based Reporting, and Export API are not affected. We are investigating and will report back here with any updates.