INC0154408

Final update

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0154408](https://community.snowflake.com/s/article/INC0154408)

1. Postmortem · Apr 6, 18:28 UTC
   Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0154408](https://community.snowflake.com/s/article/INC0154408)
2. Resolved · Mar 30, 21:38 UTC
   Current status: We've confirmed that the infrastructure issue delaying deployment of the fix to the GCP - US East 4 (N. Virginia) region was resolved, and we have monitored the environment to confirm that the affected functionality is now working as expected. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers may have been unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features were not impacted. SQL commands (e.g., SHOW APPLICATIONS) or searching for apps using the Catalog > Database Explorer page could still be used to view and manage Native Apps. Incident start time: 00:00 UTC March 27, 2026 Incident end time: 05:55 UTC March 29, 2026 Preliminary root cause: A recent Snowsight release introduced a code issue that caused an error to occur when attempting to load application metadata within the Apps page. This prevented the page from rendering the list of installed applications as expected. A root cause analysis (RCA) document will be published within five business days.
3. Identified · Mar 30, 17:10 UTC
   Current status: We've implemented the fix for this issue across all regions except GCP - US East 4, where we're working to complete the rollout of the fix. We'll continue to monitor the environment and provide another update by 18:00 UTC on March 31, 2026. Customer experience: Customers may be unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. ETA: The affected functionality has been restored in all but one region. An ETA is not yet available for the remaining GCP - US East 4 (N. Virginia) region; we'll provide one as soon as possible. In the meantime, we recommend affected users in that region use the suggested workaround. Workaround: While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog > Database Explorer page to view and manage Native Apps. Incident start time: 00:00 UTC March 27, 2026
4. Identified · Mar 28, 05:30 UTC
   Current status: We've determined a recent Snowsight UI update introduced a code issue that prevented Native Apps from being visible on the "Apps" page of Snowsight. The fix has finished rolling out to all but one region at 03:51 UTC on March 28, 2026. The rollout's progression is temporarily stalled in the remaining GCP - US East 4 (N. Virginia) region due to an infrastructure issue that we're investigating. Once that underlying infrastructure issue is mitigated, the fix will finish rolling out in that final region. We'll provide another update at 18:00 UTC on March 30, 2026. Customer experience: Customers may be unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. ETA: Service has been restored in all but one region. An ETA is not yet available for the remaining GCP - US East 4 (N. Virginia) region; we'll provide one as soon as possible. In the meantime, we recommend affected users in that region use the suggested workaround. Workaround: While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog > Database Explorer page to view and manage Native Apps. Incident start time: 00:00 UTC March 27, 2026
5. Identified · Mar 27, 18:34 UTC
   Current status: We've identified an issue affecting the visibility of Native Apps listings within Snowsight, and we're developing and implementing a fix to restore service. We'll provide another update within 12 hours. Customer experience: Customers are unable to see or manage their Native Apps within the "Apps" page of the Snowsight UI. App execution and all other Snowflake features are not impacted. ETA: Our current estimate is that service will be restored within 12 hours. Workaround: While we're focused on remediation, please use SQL commands (e.g., SHOW APPLICATIONS) or search for apps using the Catalog > Database Explorer page to view and manage Native Apps. Incident start time: 00:00 UTC March 27, 2026