INC0144343

Final update

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have experienced failures when attempting to create support cases via the Support Portal in Snowsight. Affected users may also have seen a message advising: "Something went wrong: We are unable to load the page. Please use the Snowflake community portal or directly contact us on our support phone lines to get assistance". During this incident, all other Snowsight functionality remained available and customers would have been able to raise support cases via the Community portal or by calling our Support line. Incident start time: 06:40 UTC October 03, 2025 Incident end time: 10:57 UTC October 03, 2025 Preliminary root cause: An update to an internal profile used to route integrations between Snowsight and applications underpinning the management of support cases resulted in a subset of functionality becoming available. A root cause analysis (RCA) document will be published within five busi

1. Resolved · Oct 3, 12:29 UTC
   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community. Customer experience: Customers hosted in the specified regions may have experienced failures when attempting to create support cases via the Support Portal in Snowsight. Affected users may also have seen a message advising: "Something went wrong: We are unable to load the page. Please use the Snowflake community portal or directly contact us on our support phone lines to get assistance". During this incident, all other Snowsight functionality remained available and customers would have been able to raise support cases via the Community portal or by calling our Support line. Incident start time: 06:40 UTC October 03, 2025 Incident end time: 10:57 UTC October 03, 2025 Preliminary root cause: An update to an internal profile used to route integrations between Snowsight and applications underpinning the management of support cases resulted in a subset of functionality becoming available. A root cause analysis (RCA) document will be published within five business days.