Disruption affecting the provisioning of new instances in Singapore and partially in Oregon
Apr 8, 09:57 UTCApr 8, 22:11 UTC
Duration
12h 14m
Impact
Major
Root cause
Not disclosed
Render, 90 days
14 incidents
Affected
Web ServicesCron JobsBackground WorkersBuilds and DeploysWeb Services - Free TierOregon - Web ServicesOregon - Cron JobsOregon - Background WorkersOregon - Builds and DeploysOregon - Web Services - Free TierSingapore - Web ServicesSingapore - Cron JobsSingapore - Background WorkersSingapore - Builds and Deploys
Final update
We've confirmed that our fix has addressed the issue and workloads are now scheduling normally in all regions.
Timeline
- Resolved · Apr 8, 22:11 UTC
We've confirmed that our fix has addressed the issue and workloads are now scheduling normally in all regions.
- Monitoring · Apr 8, 19:44 UTC
Provisioning is recovering for free and paid services across all regions. Free services have resumed serving traffic. We are continuing to monitor for further issues.
- Monitoring · Apr 8, 18:48 UTC
Paid services are continuing to see recovery across builds and deploys. Free services remain disabled and will return errors if loaded in a browser. Singapore and part of Oregon remain impacted.
- Monitoring · Apr 8, 18:08 UTC
We are continuing to monitor for any further issues.
- Monitoring · Apr 8, 16:05 UTC
We are disabling new free services in Singapore and partially in Oregon.
- Monitoring · Apr 8, 15:02 UTC
We're seeing recovery across all regions.
- Identified · Apr 8, 15:02 UTC
We are continuing to work on a fix for this issue.
- Identified · Apr 8, 14:42 UTC
We are now seeing the same issue affecting services in Oregon partially. We are investigating to remediate this as quickly as possible.
- Identified · Apr 8, 11:23 UTC
Services with paid compute should now be operating normally. Please note that free services in this region are still intermittently disabled.
- Investigating · Apr 8, 11:22 UTC
We are continuing to investigate this issue.
- Investigating · Apr 8, 10:54 UTC
We are seeing some recovery following our mitigation efforts, but we are still working to identify the root cause for a long-term resolution.
- Investigating · Apr 8, 10:31 UTC
We have temporarily disabled free services in Singapore. We are continuing to investigate and work to mitigate the issue.
- Investigating · Apr 8, 09:57 UTC
This issue may affect new instances during builds, scaling, and similar operations. You may experience build/deploy failures. We are still investigating.
More from Render
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 921:26 UTC | Elevated Build and Deploy Times in the Oregon Region | minor | 12m |
| Sep 217:19 UTC | Degraded builds/deploys | major | 21m |
| Aug 3120:24 UTC | Some Web services in Oregon unavailable | minor | 0m |
| Aug 3115:47 UTC | Service instability in Singapore | major | 2h 22m |
| Aug 2015:47 UTC | Deployment Issues | major | 3h 53m |
| Jul 2714:43 UTC | Degraded dashboard performance | minor | 28h 52m |
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