Skip to content
DigitalOcean · Cloud and hostingJul 4, 2026, 22:13 UTC

Limited access to Deepseek V4 Pro model

MajorNot disclosedUpdated 20h ago
Jul 4, 22:13 UTCJul 5, 00:53 UTC
Duration
2h 40m
Impact
Major
Root cause
Not disclosed
DigitalOcean, 90 days
30 incidents
Affected
InferenceModel ServicesAgentic Inference Cloud - InferenceAgentic Inference Cloud - Model Services
Status page

Final update

Our Engineering team has confirmed that the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform has been fully resolved. The model is now operational, and users should be able to use it without experiencing any errors. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience.

Timeline

  1. Resolved · Jul 5, 00:53 UTC
    Our Engineering team has confirmed that the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform has been fully resolved. The model is now operational, and users should be able to use it without experiencing any errors. If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience.
  2. Monitoring · Jul 4, 23:18 UTC
    Our Engineering team has implemented a fix for the issue with the Deepseek V4 Pro model in Serverless Inference and Agent Platform. The model should now be operational, and users should no longer receive error 429 messages when attempting to use it. We are currently monitoring the situation to ensure the fix is successful and the model is functioning as expected. We will post an update if any further issues arise. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.
  3. Investigating · Jul 4, 22:13 UTC
    Our Engineering team is investigating reports of an incident affecting the Deepseek V4 Pro model in Serverless Inference and Agent Platform. Users may experience errors when attempting to use this model, specifically receiving error 429 messages. We apologize for the inconvenience and are working to resolve the issue as soon as possible. We will provide an update once we have more information.

More from DigitalOcean

Full history
StartedIncidentDuration
Sep 1609:48 UTCSupport Portal Service Disruption11h 21m
Sep 910:47 UTCPower Degradation impacting GPU Performance in ATL11h 38m
Aug 2417:14 UTCCloud Control Panel and API25h 50m
Aug 2305:11 UTCManaged Databases Creation9h 22m
Aug 2112:59 UTCContainer Registry and Spaces Accessibility1h 53m
Aug 1911:10 UTCMajor Service Interruption in MKC18h 25m

From vendors' own status pages and disclosures. Times as reported. Logos via logo.dev; trademarks belong to their owners.

Weekly: the week's major outages, postmortems and breaches, Saturday mornings.