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DigitalOcean · Cloud and hostingMay 9, 2026, 11:15 UTC

Control Panel Errors - Unable to Enable 2FA and Google/GitHub

MinorNot disclosedUpdated 20h ago
May 9, 11:15 UTCMay 9, 14:42 UTC
Duration
3h 27m
Impact
Minor
Root cause
Not disclosed
DigitalOcean, 90 days
30 incidents
Affected
Cloud Control Panel
Status page

Final update

Between 5:35 and 14:25 UTC today, our Engineering team identified an issue that prevents enabling Two-Factor Authentication (2FA) and Google/GitHub authentication through the Control Panel. During this period, users might have encountered issues while enabling authentication methods and accessing teams with secure sign-in enabled. Our team has taken appropriate measures to address the issue. We can confirm that service has been restored and is now functioning normally. We regret the inconvenience caused. However, if you continue to experience any issues, please create a support ticket for further analysis.

Timeline

  1. Resolved · May 9, 14:42 UTC
    Between 5:35 and 14:25 UTC today, our Engineering team identified an issue that prevents enabling Two-Factor Authentication (2FA) and Google/GitHub authentication through the Control Panel. During this period, users might have encountered issues while enabling authentication methods and accessing teams with secure sign-in enabled. Our team has taken appropriate measures to address the issue. We can confirm that service has been restored and is now functioning normally. We regret the inconvenience caused. However, if you continue to experience any issues, please create a support ticket for further analysis.
  2. Monitoring · May 9, 13:51 UTC
    Our Engineering team has implemented necessary changes to address the issue affecting the ability to enable Two-Factor Authentication (2FA) and Google/GitHub authentication through the Control Panel. Our team is currently monitoring the situation to ensure stability. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.
  3. Investigating · May 9, 11:15 UTC
    Our Engineering team is investigating an issue affecting the ability to enable Two-Factor Authentication (2FA) and Google/GitHub authentication through the Control Panel. During this time, users may encounter errors while enabling these authentication methods and could also experience issues accessing teams with secure sign-in enabled. We apologize for the inconvenience and will provide an update as soon as more information becomes available.

More from DigitalOcean

Full history
StartedIncidentDuration
Sep 1609:48 UTCSupport Portal Service Disruption11h 21m
Sep 910:47 UTCPower Degradation impacting GPU Performance in ATL11h 38m
Aug 2417:14 UTCCloud Control Panel and API25h 50m
Aug 2305:11 UTCManaged Databases Creation9h 22m
Aug 2112:59 UTCContainer Registry and Spaces Accessibility1h 53m
Aug 1911:10 UTCMajor Service Interruption in MKC18h 25m

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