Cloud Firewall

Final update

Between 06:35 UTC & 12:36 UTC today, our engineering team identified an issue impacting the Cloud Firewall. During this period, users might have encountered issues while updating their firewall rules. Our team has taken appropriate measures to address the issue. We can confirm that service has been restored and is now functioning normally. We regret the inconvenience caused and appreciate your patience and understanding. However, if you continue to experience any issues, please create a support ticket for further analysis.

1. Resolved · May 20, 13:03 UTC
   Between 06:35 UTC & 12:36 UTC today, our engineering team identified an issue impacting the Cloud Firewall. During this period, users might have encountered issues while updating their firewall rules. Our team has taken appropriate measures to address the issue. We can confirm that service has been restored and is now functioning normally. We regret the inconvenience caused and appreciate your patience and understanding. However, if you continue to experience any issues, please create a support ticket for further analysis.
2. Monitoring · May 20, 12:43 UTC
   Our engineering team has implemented a fix that affected the Cloud Firewall rules. Users should now be able to update their firewalls successfully. We are actively monitoring the situation to ensure overall stability. We appreciate your patience and will provide an update once the issue is fully confirmed as resolved.
3. Identified · May 20, 12:08 UTC
   Our engineering team identified an issue impacting Cloud Firewall Product. During this time, users may notice HTTP 500 errors when updating firewalls. We apologize for the inconvenience and will share an update once more information is available.